Policies
Things to Bring on Your Course
- A mountain bike with front or dual suspension in safe working order
- Suitable clothing for the weather conditions
- Food and water to keep you going for the duration of the course
- Bike helmet and any body protection you like to use
- A small gear pack with tools, pump, extra clothing etc. if you have one
- A positive attitude and willingness to try some new things :)
We perform an equipment safety check before each class and will not allow riders to participate if safety issues exist. Equipment failure puts everyone at risk of being injured. Consider taking your bike to Olympia Cycle and Ski for a check up beforehand.
Minimum Age of Participants
19 is the minimum age required to attend our group courses. Younger participants may be considered for private coaching.
Cancellations | Substitutions | Refunds
Up to 7 days before your course start time, we’ll refund your tuition, subject to a $25 cancellation fee. Up to 72 hours before your course start time, we’ll refund 50% of your tuition (no $25 cancellation fee applies). Refunds will not be provided for cancellation requests made within 72 hours of your course start time or if you have missed the course. If you are unable to attend a course, we’ll let a friend participate in place of you, as long as the course is appropriate for them.
Single and multi-day private lessons are 100% non refundable, but we can reschedule if you give us a decent amount of notice before your scheduled date. Please don't call us an hour before your lesson and cancel ;)
Weather | Under the Influence
We coach in nearly all weather conditions. At our discretion, courses may be cancelled if unsafe conditions exist, where we feel our clients could be exposed to an unacceptable level of risk or discomfort. If we cancel, full refunds will be provided and you can re-book for another date. Riding bikes in the forest while impaired on drugs (legal or not) or alcohol is not a fantastic idea. If our instructors believe a course member is intoxicated or hungover, we reserve the right to disallow their participation without providing a refund.
Booking | Payments | Emails
We use Ticket Tailor to manage our group clinics bookings. Bikehappytrails.ca doesn’t store your email address, credit card or any other personal information. This data is kept on Ticket Tailor though, so by using their service you agree to their terms.
Payment for private lessons can be made directly to your coach by e-transfer upon confirming your lesson date. There are no additional taxes or fees added to this cost.
We'll email you a few days prior to your course or lesson to confirm attendance and provide any other details. We don't maintain any mailing lists for marketing purposes.
Liability Waiver
Before taking a Happy Trails course, all participants must sign our liability waiver. Those who refuse to sign a waiver cannot participate. By signing the document, you waive the right to sue 1) Happy Trails MTB Skills Development 2) Nick Brush 3) Eddie McKimmie for injuries incurred during or after our courses or private lessons.
We’re here to help you become safer and more skilled mountain bikers, but wipe outs happen and sometimes you will get hurt...just don't blame us for that. Be honest with yourself when registering for a course and do not book something that is going to be way over your head. Before signing up, read the course description and rider ability levels. If you are unsure of what you should book, fire us an email so we can help.
